Auto-Pilot.social

Refund Policy

Last updated: April 7, 2026

1. Overview

Payments for Auto-Pilot.social are processed by Paddle, our Merchant of Record. Paddle handles all payment processing, invoicing, and refunds in accordance with their policies. Charges on your bank or credit card statement will appear as "Paddle" or "PADDLE.NET" rather than "Auto-Pilot.social".

This Refund Policy outlines when you may be eligible for a refund.

2. EU / EEA / UK Consumer Rights

If you are a consumer located in the European Union, EEA, Switzerland, or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days without giving any reason.

However, this right does not apply once the service has been used, where you have expressly consented to immediate access and acknowledged that you lose your right of withdrawal.

By purchasing and using Auto-Pilot.social, you:

  • Request immediate access to the service
  • Acknowledge that the service is digital content delivered instantly
  • Agree that your right of withdrawal is waived once usage begins

3. Subscription Plans

Auto-Pilot.social operates on a subscription-based system. Refund eligibility depends on usage:

Unused Subscription

If you have not used any features of the Service (AI post generation, image generation, scheduling, or publishing), you may request a full refund within 14 days of purchase.

Partially Used Subscription

  • If some features have been used, refunds may be limited or not available
  • Any refund, if granted, may be prorated based on remaining time in the billing period at our discretion

Fully Used Subscription

If you have actively used the Service throughout the billing period, no refund is available.

4. Non-Refundable Situations

Refunds are generally not provided in the following cases:

  • The subscription has been actively used during the billing period
  • More than 14 days have passed since purchase
  • The request involves repeated or abusive refund behavior
  • The account has been suspended or terminated due to violation of our Terms

5. Technical Issues or Billing Errors

You may be eligible for a refund if:

  • You were charged in error (duplicate or incorrect charge)
  • A critical technical issue prevented you from using the service and could not be resolved

6. How to Request a Refund

To request a refund, please contact us first at: hello@auto-pilot.social

Include:

  • Your purchase email
  • Transaction ID
  • Reason for the request

We will review your request and, if approved, process the refund via Paddle, our payment provider.

You may also request a refund directly through Paddle by:

  • Using the link in your receipt email, or
  • Visiting paddle.net

7. Refund Processing

All refunds are processed by Paddle and issued to the original payment method. Processing times may vary depending on your payment provider.

8. Contact

If you have questions about this policy, contact: hello@auto-pilot.social

9. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised date.